Help

1. Go to My purchases & downloads and enter the email address you used at checkout.
2. Open the sign-in link Lemon Squeezy emails you. Check spam if it doesn't arrive within a few minutes.
3. Your ReportRivet order and its downloads are listed there.

If your company paid, the purchase is under the email address they used. If it still isn't there, contact support with your order number and checkout email.

Your download stays available under My purchases & downloads. Keep a backup copy of ReportRivet.exe as well, for example on a USB drive.

Yes, within 14 days of buying, if ReportRivet doesn't meet your needs. See how to ask for a refund.

Windows 10 or Windows 11, 64-bit, and about 115 MB of disk space plus room for your photos. There's no Mac version. You don't need Microsoft Word.

There's no installer. Save ReportRivet.exe somewhere easy to find, such as your Desktop, and double-click it. To pin it to the taskbar, right-click ReportRivet in the taskbar while it's open and choose Pin to taskbar.

1. Check that your PC runs 64-bit Windows 10 or 11: open Settings, then System, then About, and look at System type.
2. Download ReportRivet.exe again in case the download didn't finish. It's about 115 MB.
3. Run it from a folder on your PC rather than straight from a zip file, email attachment or network drive.
4. Restart your PC, then try again.

If it still won't open, contact support with your Windows version and any message you see.

In your purchase email from Lemon Squeezy, and on your order in My purchases & downloads. Keep it somewhere safe and don't share it.

The first time you open ReportRivet on a computer, it asks for your license key. Paste it in while you're connected to the internet. ReportRivet checks the key once and registers that computer.

That's the only check. After activation, ReportRivet works offline and never checks your license again.

1. Check that you're connected to the internet. Activation is the one step that needs a connection.
2. Copy the key again from your purchase email and paste it, so no characters are missing and there are no extra spaces.
3. If your workplace network blocks unfamiliar apps, try another connection, such as a phone hotspot.
4. If the key is already active on two computers, see activation limit.

Still stuck? Contact support with your order number and the message you see. Don't send the full key.

One person can activate a license on up to two computers, such as a desktop and a laptop. Each additional person needs their own license. See the license terms.

1. Close ReportRivet on the old computer.
2. Copy the ReportRivet folder from Documents on the old computer to Documents on the new one. It holds your projects, photo copies, saved phrases and companies.
3. Copy ReportRivet.exe across too, or download it again from My purchases & downloads.
4. Open ReportRivet on the new computer and enter your license key to activate it. If you used cloud sync, connect your cloud accounts again under Settings.

If you've synced your projects, you can instead use Download from cloud on the Projects screen of the new computer.

If your key is already active on two computers, free one first. See activation limit.

Each key activates up to two computers. To use ReportRivet on a different one:

• [How to deactivate ReportRivet on a computer you still have.]
• If the old computer was lost, failed or can't be deactivated, contact support with your order number and checkout email. We may ask for proof of purchase before resetting an activation.

If a second person needs ReportRivet, they need their own license.

On your computer, in Documents\ReportRivet. To open the folder, go to Settings and choose Open folder under Storage.

Back up that whole folder to keep your work safe. ReportRivet works with copies of your photos and never changes the originals.

Not for making reports. Creating, editing and exporting all work offline. You need a connection to download ReportRivet and updates, to activate it once on each computer, and if you choose to use cloud sync.

Go to Saved phrases and choose New phrase. Give it a short shortcut, such as flashing-lifted, and the text to insert.

In any caption or report text, type / followed by the shortcut and press Enter. A phrase can include project details, such as {client}, which fill in for each project.

Fit shows the whole photo. Fill crops the photo to fill its frame, so the edges may be cut off. Fit is the default.

Removed photos stay in Removed, at the bottom of the headings list on the Photos screen, until you empty it. Select the photo there to restore it. Removing a photo never deletes your original file.

Yes. A project can hold several reports. Each one picks its own photos and can use the photo's usual caption or one written for that report only.

Choose Word document if you or a colleague will keep editing the report. Text, captions and photos stay editable. Choose PDF to send it as it is. The layout is fixed and looks the same for everyone.

Not to create or export reports. To edit an exported Word document, you need an app that opens .docx files, such as Microsoft Word. PDFs open in any PDF reader.

When you open the report, Word asks whether to update fields. Choose Yes and the page numbers fill in. If you missed it, right-click the table of contents and choose Update Field.

To Documents\ReportRivet\Exports, in a folder named after the project, unless you choose another folder with Change folder in the Export dialog.

Export again with Photo quality set to Standard, for screen and email. Use print quality only when the report will be printed.

1. Check What's new to see what changed.
2. Download the new ReportRivet.exe from My purchases & downloads.
3. Close ReportRivet.
4. Replace your old ReportRivet.exe with the new one, then open it.

Your projects stay in Documents\ReportRivet and aren't affected by replacing the program file. Back up that folder first if the release notes mention a change to project files.

An included update doesn't use another activation.

Open Settings. The version number is shown under Storage, for example ReportRivet 1.0.

Every update within the major version you bought is included. A future major version may be a paid upgrade, clearly marked, and you can keep using your current version without it. See Downloads.

It copies a project's photos, logo and details to a ReportRivet folder in your own Google Drive or OneDrive, so you can back it up or open it on another computer. Only changed photos are uploaded again.

Nothing is uploaded until you choose Sync now, and ReportRivet checks for an internet connection first.

Go to Settings, then Cloud accounts, and choose Connect. Sign in in the browser window that opens.

OneDrive sign-in currently needs your organization's own Microsoft app registration, added under Settings, Advanced.

On the other computer, connect the same cloud account, then choose Download from cloud on the Projects screen and pick the project.