Contact support
If Help and Getting started don't cover your question, email us. Include the details below so we can look into it.
Email support
Write to reportrivetsupport@gmail.com. We help with installation, everyday use and purchase questions while your major version is supported.
Opens your email app.
What to put in your message
Please include
- What happened, in a sentence or two
- Your ReportRivet version, shown in Settings under Storage
- Your Windows version, for example Windows 11
- The steps that led to the problem
- The exact error message, copied or as a screenshot
- Your order number for purchase, download or license questions
Please don't send
- Passwords for any account
- Payment card or bank details
- A full license key
- Client names, addresses or other confidential details in screenshots or sample files. Blur or crop them first.
Asking for a refund
Within 14 days
If ReportRivet doesn't meet your needs, ask within 14 calendar days of buying it. You don't need to show that anything is wrong with it.
How to ask
Email support, or use the support link in your Lemon Squeezy receipt. Include your order number and the email address you bought with.
What happens next
Refunds are processed through Lemon Squeezy. Once complete, the license ends and you should remove ReportRivet. Your projects and reports stay yours.
The full policy is in section 9 of the license and purchase terms. It doesn't limit your rights under the law.