Privacy policy
What information ReportRivet's website, purchases, support and desktop app handle, why, and who else is involved.
1. Who we are
ReportRivet is developed and operated by Marcus Gerrard. For support or privacy questions, email reportrivetsupport@gmail.com.
For privacy questions or requests, contact the ReportRivet Privacy Contact at reportrivetsupport@gmail.com.
In this policy, “we” and “us” refer to Marcus Gerrard as the operator of ReportRivet.
2. This website
This website is hosted on Cloudflare Pages. When you visit, Cloudflare processes technical information needed to deliver and protect the site, such as your IP address, browser type and the pages requested. Cloudflare's handling is described in the Cloudflare privacy policy.
To show prices in Canadian or US dollars, the site asks Cloudflare which country your IP address is in. Only the country is used, and we don't keep it.
The site has no analytics, advertising or social-media trackers, and it doesn't store anything in your browser. [Confirm whether Cloudflare sets any security cookie on this site.]
Buy ReportRivet and My purchases & downloads take you to Lemon Squeezy, which has its own privacy policy.
3. Purchases
Lemon Squeezy is the merchant of record for ReportRivet. It collects your payment details, calculates tax and processes the payment. We never see your full card number. See the Lemon Squeezy privacy policy.
Lemon Squeezy makes customer and purchase information available to us, including your name, email address, location information where available, order number and date, products purchased, amounts paid, currency, tax, and payment or refund status. We use it to provide your downloads and included updates, answer support and refund requests, keep business and tax records, and contact you about your purchase, such as notice of the end of downloads or support for your version.
4. Support emails
When you email support, we receive your email address and whatever you include: your message, screenshots, files and order details. We use it to help you and to keep a record of the conversation. Our email is provided by Google (Gmail).
Please remove client names, addresses and other confidential details from screenshots and files before sending them, and never send passwords, card details or a full license key.
5. The ReportRivet app
Your work stays on your computer. Projects, photo copies, captions, notes, saved phrases, company details and logos are stored in Documents\ReportRivet. Exported reports are saved where you choose. The app doesn't send any of this to us.
No tracking. The app has no analytics, crash reporting, usage tracking or account sign-up.
License activation, once per computer. When you enter your license key, the app sends the key and [a name for the computer, such as its Windows device name] to Lemon Squeezy's licensing service to check the key and register the activation. This happens once on each computer. The app doesn't check your license again, and activation doesn't send any of your projects, photos or reports.
Cloud sync and import are optional. If you connect Google Drive or OneDrive and choose Sync now or import from the cloud, the app exchanges files directly between your computer and your own account. Synced projects include photos, the company logo and a file describing the project. We don't receive this content; your cloud provider's terms and privacy policy apply to it (Google, Microsoft). Sign-in happens in your web browser, and the resulting access tokens are encrypted with Windows' data protection and kept on your computer.
Checking for updates is optional. ReportRivet contacts this website only when you choose Check for updates in Settings. It downloads a short list of version numbers and sends nothing about you, your computer or your projects. ReportRivet never checks on its own and never installs anything itself.
When your content can leave your computer: when you sync or import with your cloud account, when you send a report to someone, and when you attach files to a support email. Otherwise, it stays where it is.
6. Who we share information with
We share personal information only with service providers that help us run ReportRivet, or when the law requires it:
- Lemon Squeezy: checkout, payments, tax, receipts, downloads, license keys and activations
- Cloudflare — website hosting, content delivery, and security.
- Google (Gmail): support email
We don't sell personal information or share it for advertising. These providers may process information outside your province or country.
7. How long we keep it
| Information | Kept for |
|---|---|
| Financial records | Financial records are retained for six years after the end of the last tax year they relate to, or longer where legally required. |
| Purchase and license information | We retain the minimum purchase and license information needed to provide continuing license, activation, download, and support services. |
| Support emails | We normally delete support correspondence within 24 months after resolution. Information needed for an ongoing dispute or legal obligation may be retained longer. |
| Website request logs | We do not retain a separate copy of routine website request logs. Cloudflare processes technical and security information under its applicable service terms and privacy policy. |
| Your projects and reports | On your computer, until you delete them. We don't hold a copy. |
8. Your choices and requests
You can ask to see the personal information we hold about you, correct it, or have it deleted where we're not required to keep it. Email the privacy contact in section 1. We may need to confirm your identity, for example by checking the email address on your order.
Depending on where you live, you may have other rights under privacy law, including the right to complain to a privacy regulator.
9. Changes to this policy
If we change this policy, we'll update it here with a new effective date. If a change affects how the app handles your information, we'll also describe it on What's new.