License and purchase terms
What you get when you buy ReportRivet, how you can use it, and how updates, support and refunds work.
1. About these terms
ReportRivet is developed and operated by Marcus Gerrard. For support or privacy questions, email reportrivetsupport@gmail.com.
These terms apply to ReportRivet purchased through our Lemon Squeezy checkout.
2. Your license
Your purchase is a one-time payment for a perpetual license to the major version identified at checkout and in your purchase record. There is no subscription, automatic renewal, or recurring license fee for that purchase.
“Perpetual” means your permission to use the purchased major version has no scheduled expiry, subject to these terms, including the refund and termination provisions. It does not promise perpetual support, future operating-system compatibility, or all future major versions.
You may continue using your licensed major version without buying a later major version. The release of a paid upgrade does not, by itself, expire or disable your existing license.
The price, currency, and applicable taxes are shown at checkout. Future price changes do not create an additional charge for a license you have already purchased.
3. Authorized users, computers, and commercial use
Each standard license permits one named individual to install and use ReportRivet on up to two computers that the individual owns or is authorized to use, such as a desktop and a laptop.
The two-computer allowance is for the same individual. It does not permit two people to share one license. Each additional user requires a separate license unless your purchase expressly includes additional seats.
Businesses may purchase licenses for designated employees or contractors. A license may not be used as a shared pool that rotates between multiple people. Contact support if a permanent reassignment is needed when a designated user leaves or changes responsibilities.
You may use ReportRivet for personal, internal business, and client work, including preparing reports that you sell or deliver as part of a professional service. There is no per-report fee under this license.
You may keep backup copies of the installer for your licensed version. Backup copies do not grant additional users or activations. You may not sell, rent, sublicense, or transfer the software license to another purchaser without our written agreement, except where applicable law provides otherwise.
4. Included updates and paid upgrades
Your purchase includes, at no additional license charge, any maintenance releases, bug fixes, and feature updates that we release within your purchased major version.
For example, a license for ReportRivet 1 includes releases numbered 1.1, 1.2, and 1.2.1 if those releases are made available. It does not automatically include ReportRivet 2.
We may offer a future major version as a separate paid purchase. We will identify it as a paid upgrade and disclose its price before you purchase it. Upgrading is optional. No upgrade will be charged automatically.
We do not promise a particular number of updates, release schedule, future feature, or ongoing development of a major version. Included updates means access to qualifying releases we actually publish. Your purchase should be based on the features available at the time of purchase.
Any upgrade discount or special entitlement will be described in the applicable offer. A discount is not guaranteed. We will not retroactively turn an update already included in your purchase into a paid entitlement.
5. Downloads and supported systems
Installers and included updates are provided through your Lemon Squeezy purchase page, or through a replacement delivery method we identify. Unless the application expressly offers automatic updating, you must download and install an update yourself.
We will keep the latest installer for each supported major version available to eligible purchasers. If we plan to end downloads for a major version, we will provide at least 90 days’ notice through the ReportRivet website and, where we have a usable purchase contact address, by email. Keep a backup of your installer and license information. We do not promise to retain every historical patch installer indefinitely.
System requirements and supported operating systems are listed on the product page and in release documentation. Check them before purchasing or updating. A license does not guarantee compatibility with future operating systems, third-party software, or hardware.
Paid major upgrades may change project formats or system requirements. Check the upgrade notes and back up your projects before upgrading; compatibility with older application versions is not guaranteed unless expressly stated.
6. Activation, offline use, and replacement computers
Your license key is provided when you purchase, in your receipt and on your Lemon Squeezy purchase page. When you first open ReportRivet on a computer, you enter the key to activate it. Activation requires an internet connection. ReportRivet checks your key and registers an activation for that computer. You must keep your license key private and must not share it to allow other people to use the application.
Activation is a one-time step for each computer. After a computer is activated, ReportRivet does not validate your license again, and you can use it without an internet connection. Your project files and exported reports are never deleted because of activation.
You may deactivate an old computer to free an activation for a replacement. If a computer is lost, fails, or cannot be deactivated, contact support with your purchase details for assistance. We may request reasonable proof of purchase before resetting activations.
If we permanently discontinue the activation service for a legitimately licensed perpetual version, we will provide a reasonable method for eligible customers to continue using that version without purchasing an upgrade. Ending support alone does not cancel the license.
7. Your content and reports
You retain your rights in your photographs, captions, company branding, project data, and reports. These terms do not transfer ownership of your content to us.
You may edit, print, distribute, and deliver reports you create, including to paying clients. You must have permission to use any third-party material included in them.
ReportRivet helps assemble and format reports. You remain responsible for checking their accuracy, completeness, suitability, and professional conclusions before relying on or distributing them. The software does not itself certify an inspection or establish that a report satisfies a particular professional or regulatory requirement.
Maintain appropriate backups of your projects and original materials.
8. Support and maintenance
While your major version is supported, we provide reasonable email assistance with installation, activation, and ordinary use. Support does not include custom development, report writing, professional advice, or general computer administration unless separately agreed.
We do not guarantee a response time, a fix for every issue, or a particular maintenance period. We will announce the end of support for a major version at least 90 days in advance on the ReportRivet website. Ending support does not end your perpetual permission to use that version or require you to buy a newer version.
9. Payments and 14-day refund policy
Purchases are processed through Lemon Squeezy as merchant of record. Its applicable checkout and buyer terms govern its handling of payments and transactions. These ReportRivet terms describe the software license and the refund policy we offer alongside it.
You may request a refund within 14 calendar days after purchase if ReportRivet does not meet your needs. Contact the support address above or use the support route in your purchase receipt, and provide your order number and purchasing email address. You do not need to prove that the software is defective to request a refund within this period.
We will approve eligible requests under this policy and arrange processing through Lemon Squeezy. Processing and payment-provider timing are outside our direct control. Lemon Squeezy may also make refund decisions under its own policies.
Once a full refund for the license is completed, the associated license ends and may be disabled. You must stop using the application under that license and remove its installations. You may retain your own project files and reports already created. A refund for one license does not cancel another separately purchased license.
After the 14-day window, additional refunds may be considered individually. This policy does not limit any refund, cancellation, repair, or other remedy that applicable law requires, or any separate rights under Lemon Squeezy’s applicable buyer terms.
10. Restrictions
Except where applicable law or an applicable third-party license permits otherwise, you must not:
- Share, publish, or distribute license keys to enable unauthorized use.
- Bypass activation, usage limits, or other licensing controls.
- Redistribute, sell, rent, or sublicense ReportRivet itself without permission.
- Modify or reverse engineer the software to circumvent these license restrictions.
- Remove ownership or license notices from the application.
Third-party components may have their own notices and license terms. Those terms govern the relevant components, and this agreement does not remove rights granted by those licenses.
11. Warranty and liability
We do not promise that ReportRivet will be error-free, uninterrupted, or suitable for every purpose. Except for our express commitments and any rights that cannot legally be excluded, the software is provided as available, without additional warranties to the extent permitted by law.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses, such as lost profits or business interruption, arising from use of ReportRivet. Our aggregate liability under these terms is limited to the amount paid for the affected license to the extent such a limit is legally permitted.
These exclusions and limits do not apply to fraud, deliberate misconduct, gross negligence, or any liability that applicable law does not permit us to exclude or limit. Nothing in these terms removes mandatory consumer protections or other non-waivable rights.
12. Termination and changes to these terms
We may terminate a license for a material breach of these terms. Where the breach can reasonably be corrected, we will give notice and at least 14 days to correct it before termination. We may suspend an affected activation promptly where reasonably necessary to address fraud, a compromised key, or ongoing unauthorized distribution, subject to applicable law.
Termination ends your permission to use the affected software license. It does not transfer ownership of your content to us or require deletion of your own reports. Reporting a defect or exercising a lawful refund or dispute right is not, by itself, a breach.
The terms accepted for your purchase govern that license. We will not remove its perpetual-use right or included-update entitlement merely by publishing revised website terms. New purchases or optional paid upgrades may be offered under different terms disclosed before purchase. Any legally required changes will be handled with appropriate notice and without limiting non-waivable rights.